FAQs

❓ Frequently Asked Questions (FAQs)

🧴 What’s included in the Sakura Skin Care Set?

Each set includes a combination of our cherry blossom-infused products.

  • 3pcs Set: Cleanser, Toner, Face Cream

  • 5pcs Set: Cleanser, Toner, Serum, Eye Cream, Face Cream
    (Some sets may include sunscreen depending on stock)

🌸 Is this safe for sensitive skin?

Yes! Our formulas are dermatologist-tested, non-comedogenic, and designed to be gentle for all skin types, including sensitive skin.

📆 How often should I use the products?

Use twice daily — morning and night — for best results. Always apply sunscreen in the morning as your final step.

🕐 How long does shipping take?

  • U.S. Orders: 5–10 business days

  • International Orders: 7–15 business days
    Processing takes 2–3 business days before shipping.

🔄 What’s your return policy?

We offer 30-day returns on unused, unopened items in their original packaging.
To begin a return, email us at dosenterprise13@gmail.com.

📦 How can I track my order?

Once shipped, you’ll receive an email with a tracking number and link. Didn’t get it? Reach out to us at dosenterprise13@gmail.com.

🎁 Is the set gift-ready?

Absolutely! All Novae Beauty sets come in elegant sakura-inspired gift boxes, perfect for birthdays, holidays, or self-care surprises.